Frequently asked questions
Welcome to Repisela.
Below you can find answers to common questions about orders, shipping, returns, payments, and customer support.
If you need additional assistance, contact us at contact@repisela.com.
Orders
How do I know if my order was placed successfully?
After completing your purchase, you should receive an order confirmation email at the email address provided during checkout.
If you do not receive a confirmation email, please:
- Check your spam or junk folder
- Confirm that the email address entered during checkout was correct
- Contact us at contact@repisela.com
Please include your full name and any available order information.
Can I change my order after placing it?
If you need to request a change to your order, contact us as soon as possible. We will do our best to assist, but once an order has entered processing or fulfillment, changes may no longer be possible.
Can I cancel my order?
Cancellation requests should be submitted as soon as possible to contact@repisela.com. If the order has already entered fulfillment or has shipped, we may not be able to cancel it. In that case, you may request a return after receiving the order, subject to our Return and Refund Policy.
Can I change my shipping address?
Contact us immediately if you notice an error in your shipping address. Once an order has entered fulfillment or has shipped, we may not be able to modify the address. Customers are responsible for providing complete and accurate shipping information during checkout.
Shipping
How long does order processing take?
Orders are generally processed within 1–5 business days after payment confirmation. Business days do not include weekends or public holidays.
How long does delivery take?
Estimated delivery times after dispatch are:
- United States: 7–20 business days
- International: 10–25 business days
These timeframes are estimates and may vary depending on the destination, carrier, customs procedures, weather, and other circumstances outside our reasonable control.
How do I track my order?
When tracking information is available, you will receive a shipping confirmation email containing your tracking number or tracking link. Please allow some time for tracking information to update after your order has been dispatched.
Why hasn't my tracking information updated?
Tracking may take time to update because the carrier has not yet scanned the package, it is moving between distribution centers, tracking systems are delayed, international shipments are undergoing customs processing, or the shipping method provides limited tracking updates.
What should I do if I have not received tracking information?
If you have not received tracking information by the end of the fifth business day after placing your order, check your spam folder, confirm your checkout email, and contact contact@repisela.com.
What happens if my order is delayed?
If your order has exceeded the estimated delivery timeframe, contact us with your full name, order number, shipping address, and tracking number if available.
What if my package is marked as delivered but I cannot find it?
Check around your delivery location, with household members and neighbors, review carrier notifications, and contact the shipping carrier. If the package still cannot be located, contact contact@repisela.com.
Do you ship internationally?
Yes, selected international destinations may be available. Available shipping options and charges are displayed during checkout where applicable.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, taxes, brokerage charges, or import fees imposed by the destination country. Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Returns & refunds
What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your order to request an eligible return.
What condition must the product be in to qualify for a return?
To qualify for a return, the item must generally be in the same condition in which it was received and unused or unworn. Please review our Return and Refund Policy for complete eligibility requirements.