Refund policy
RETURN AND REFUND POLICY
Last Updated: September 21, 2026
Thank you for shopping with Repisela, operated by GOLD INK MEDIA LLC.
We offer a 30-day return policy, which means you have 30 days after receiving your order to request an eligible return.
Return Eligibility
To be eligible for a return, your item must generally be:
- In the same condition in which you received it
- Unused or unworn
- In its original packaging
- With original tags, where applicable
- Accompanied by proof of purchase
To start a return, contact us at:
Please do not send items back without first contacting us and receiving return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you receive the wrong product, contact us promptly at contact@repisela.com.
Please include:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the packaging, when applicable
We will review the issue and provide an appropriate resolution.
Non-Returnable Items
Certain products may not qualify for return, including:
- Perishable goods
- Personalized or custom products
- Opened personal-care or hygiene products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Items clearly marked as final sale
If you have questions about whether your product qualifies for return, please contact us.
Exchanges
The fastest way to receive a different item is generally to return the eligible original product and place a separate order after the return has been approved.
Return Shipping
Unless the product arrived damaged, defective, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to your original payment method within 10 business days.
Your bank, credit card issuer, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
European Union Customers
Where applicable, customers located in the European Union may have statutory cancellation or withdrawal rights, including a 14-day withdrawal period in certain circumstances.
Nothing in this policy limits consumer rights that cannot legally be excluded.
Contact Information
Repisela
Operated by GOLD INK MEDIA LLC
3535 Executive Terminal Dr Ste 110
Henderson, NV 89052
United States
Phone: +1 909-303-9090
Email: contact@repisela.com
Customer Service Hours: 8:00 AM – 5:00 PM PST, Monday – Saturday