Shipping info

At Repisela, we want your order to arrive as smoothly as possible. Below you can find the key information about processing, delivery times, tracking, and shipping support.

Order Processing

Orders are generally processed within 1–5 business days after payment confirmation.

Business days do not include weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

After your order has been dispatched, estimated delivery times are:

United States: 7–20 business days

International: 10–25 business days

These delivery times are estimates and may vary depending on the destination, carrier, customs procedures, weather, or other circumstances outside our reasonable control.

Tracking Your Order

When tracking is available, you will receive your tracking details by email after shipment.

Please allow some time for tracking information to update after your package has been dispatched.

If you have not received tracking information by the end of the fifth business day after placing your order, please:

  • Check your spam or junk folder
  • Confirm the email entered during checkout
  • Contact us at contact@repisela.com

Shipping Costs

Available shipping methods and any applicable charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

  • Destination
  • Package size or weight
  • Selected shipping method
  • Available promotions

Free shipping may be available on qualifying orders when displayed on our website or at checkout.

International Orders

We may ship to selected international destinations.

International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these additional charges are the responsibility of the customer.

Delivery Delays

Occasional delays may occur because of:

  • Carrier disruptions
  • Customs processing
  • Weather conditions
  • Transportation delays
  • Seasonal demand
  • Incorrect or incomplete shipping information

If your order has exceeded the estimated delivery timeframe, contact us with your:

  • Full name
  • Order number
  • Shipping address
  • Tracking number, if available

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error, contact us as soon as possible at contact@repisela.com.

Once an order has entered fulfillment or shipped, we may not be able to change the delivery address.

Lost or Missing Packages

If your package appears to be lost or has not arrived after the estimated delivery window, please contact our support team.

We will review the available tracking information and assist with the next appropriate steps.

Package Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, we recommend:

  • Checking around the delivery area
  • Asking household members
  • Checking with neighbors where appropriate
  • Reviewing carrier delivery notifications
  • Contacting the shipping carrier

If you still cannot locate your order, contact us for assistance.

Need Help With Your Order?

Our customer support team is available to assist with shipping, tracking, and delivery questions.

Email: contact@repisela.com
Phone: +1 909-303-9090
Customer Service Hours: 8:00 AM – 5:00 PM PST, Monday – Saturday

Repisela
Operated by GOLD INK MEDIA LLC
3535 Executive Terminal Dr Ste 110
Henderson, NV 89052
United States